From Outside to Inside: A New Approach for IT Operations to Build Their System

From Outside to Inside: A New Approach for IT Operations to Build Their System

Breaking the Mold: How Low-Code and the Outside-In Approach are Empowering IT Operations Teams to Build their Own Tools

In today's era, solutions are implemented as cloud-native apps as per defacto and many legacy apps are moving to microservices architecture or at least migrating the monolithic to the cloud as a fat container. For the IT teams, this generates a complex ecosystem that can be difficult to operate and integrate between different solutions, products, and vendors. As the number of microservices grows, it becomes increasingly challenging to maintain and manage them. Operators and developers must navigate the intricacies of various microservices and cloud solutions.

If you are an IT manager responsible for maintaining a pre-production lab environment or part of the Operations team in charge of supporting a production ecosystem with multi-vendor products integrated all together to provide a solution with immense value to your internal customers, maybe you are facing challenges to make them more accessible and easier to use, because these operate in an isolated way. But, seeing the positive part of this, all these products expose APIs that you can leverage to break the silos and allow these clients to operate A new solution into a single system, creating a seamless experience that meets their specific needs.

By leveraging APIs, we can create a modular and scalable system that integrates seamlessly with your client's existing technologies, providing them with a more personalized and efficient experience customizable 100%. I believe that by implementing a solution with low code using an API approach, you will provide your clients with the best possible experience and beat the operative challenges. Furthermore, by offering this new solution you are about to implement that integrates with all these multi-vendor solutions, you will differentiate yourself in the company and attract new internal clients who are looking for a more comprehensive and streamlined solution intra-enterprise!

In the series of articles, "Opsify" (Ops with Low-Code Simplify), that I will share about these difficult challenges for IT Operations and sysadmins, I will use a well-known architecture as an example; maybe ONAP NorthBound Interface is a good example to experiment on this exercise and deliver both, an improved developer experience (DX), and an enhanced end-user experience avoiding switch context.

Do you have another architecture well API documented example you would like me to use as the base for the series? Let me know in the comments or shoot me a note.

The Challenges with Microservices architecture and API-first approach

Microservices architecture and API-first approach are popular ways to build scalable and flexible applications, but they also come with some challenges. The vendors that are providing you with the solution you deployed may be facing the following challenges, but for you, as responsible for supporting and maintaining the whole ecosystem, this architecture where there are several components from different vendors all integrated is even harder. This will come with some challenges:

Complexity: Microservices architecture adds complexity to the system as multiple services are running independently. This complexity can make it harder to debug and diagnose issues when things go wrong.

Integration Testing: As each microservice operates independently, integration testing becomes more complex, requiring more effort and resources.

Data Consistency: In a microservices architecture, data consistency can be a challenge, as each service may have its own data storage or database. Keeping data consistent across multiple services can be difficult.

Service Discovery: With a large number of services running independently, service discovery becomes a challenge. This is where API gateways come into play, as they help with service discovery and provide a centralized point for managing API calls.

Security: A microservices architecture increases the attack surface of an application, making it more difficult to secure. Each service must be secured independently, and the overall security of the system depends on how well these services are secured.

Overhead: With an API-first approach, there may be additional overhead required to define and maintain the APIs, which can add complexity to the development process.

Overall, microservices architecture and API-first approach offer many benefits, but they also require careful planning, management, and coordination to overcome these challenges.

Examples of how an API-first approach can lead to additional overhead:

API Design: With an API-first approach, designing and defining the APIs is a crucial step in the development process. This requires additional time and resources upfront to ensure that the APIs are well-architected and meet the needs of both the internal development team and any external clients who may use them. Additionally, maintaining consistency across multiple APIs can be a challenge and requires ongoing effort.

Versioning: As APIs evolve, it's important to maintain backward compatibility and provide support for previous versions of the API. This requires additional overhead to manage and maintain multiple versions of the API, including documentation, testing, and deployment. Without proper versioning, changes to the API could break existing client integrations, causing frustration and potentially damaging client relationships.

Infrastructure: An API-first approach often requires additional infrastructure to manage the APIs, including API gateways, load balancers, and monitoring tools. This infrastructure can add complexity and cost to the development process, particularly for organizations that are just starting to implement APIs.

Distributed Tracing: In a microservices architecture, distributed tracing becomes essential to diagnose issues and performance problems. However, implementing and managing distributed tracing can be challenging, as it requires coordination across multiple services.

See W3C Recommendation: Trace Context.

Testing: Testing becomes more complex in a microservices architecture, as each microservice must be tested independently, and integration testing must be carefully planned and coordinated.

In summary, an API-first approach can lead to additional overhead in several areas, including API design, versioning, and infrastructure. However, with proper planning and execution, the benefits of an API-first approach can outweigh these challenges, including increased agility, flexibility, and ease of integration with other systems.

Troubleshooting and Tools

Here are some examples of tools that IT operations teams can use to resolve reactive issues and problems in running production environments:

Monitoring and Alerting Tools: These tools are critical for detecting and alerting IT teams to potential issues as they arise. Examples of monitoring and alerting tools include Nagios, Zabbix, and Prometheus.

Log Analysis Tools: Log analysis tools can help IT teams quickly identify the root cause of production issues by analyzing logs from various sources such as servers, applications, and databases. Examples of log analysis tools include Loggly, Splunk, and ELK stack.

Incident Management Systems: Incident management systems can help IT teams manage and track incidents in real-time, allowing them to quickly assign tasks and communicate with other team members. Examples of incident management systems include PagerDuty, Jira Service Management, and ServiceNow.

Configuration Management Tools: Configuration management tools can help IT teams manage the configuration of servers and applications in production environments, ensuring that the right software versions, security patches, and settings are applied consistently across all environments. Examples of configuration management tools include Ansible, Chef, and Puppet.

Collaboration and Communication Tools: Communication and collaboration tools are critical for IT teams to quickly and effectively communicate with each other during an incident. Examples of collaboration and communication tools include Slack, Microsoft Teams, and Zoom.

Having these tools handy can help IT operations teams quickly identify and resolve reactive issues and problems in running production environments, minimizing downtime and ensuring that critical systems and applications are running smoothly.

The Operations Team as an SME (Subject Of Matter Expert)

The learning curve for the operations team may be difficult at the beginning, because deployed solutions not only are complex, but also new, which makes troubleshooting and finding the root cause of issues very complex, but as time pass, the operations team ends up becoming the SMEs of certain parts or components of the whole enterprise solution. This expertise should be used as an advantage to implement in-house tools that support even better the operations of the different environments, and here is where the Low-Code tools play an important role.

I will talk about this in a separate article, explaining my point of view on why IT Operations Should Start with the User to Build Better Systems with Low-Code tools, breaking the mold to transform IT operations. Interested in getting these articles in your inbox? Register here!


In conclusion, an outside-in approach to building systems and tools can have significant advantages for IT operations teams. By prioritizing the needs of the end users and building solutions that are flexible and adaptable, teams can create tools that are tailored to their specific needs, allowing them to work more efficiently and effectively. Low-code platforms provide a unique opportunity for teams to build their tools, without requiring extensive programming knowledge or expertise. By taking advantage of low-code platforms and other tools, IT operations teams can break the mold and create innovative solutions that transform the way they work. With the right mindset, approach, and tools, the operations team can become the true experts of their systems and drive meaningful change within their organization.

Don't settle for off-the-shelf solutions. Empower your Operations team with the Low-Code tools they need to succeed. Get started now!

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